Professional IV Services Delivered to Your Location

Baptist Health WebTPA Mobile IV Care

When you are already feeling tired, unwell, or dehydrated, traveling to receive care may feel like an additional burden. Baptist Health employees with WebTPA benefits may be eligible to receive mobile IV services through IVTherapy2go.

IVTherapy2go brings professional IV care to homes, workplaces, hotels, and other approved locations within eligible Texas service areas. Visit the IVTherapy2go website to learn more about mobile services, or call (817) 508-8169 for assistance before scheduling.

Understanding Your Baptist Health WebTPA Coverage

Baptist Health offers a Copay Plan and an HDHP Plan, both administered by WebTPA. Members may need to meet their deductible before the plan begins sharing eligible medical costs. After the deductible is met, varying copays or other cost-sharing amounts may apply.

Coverage for IV services depends on your eligibility, medical needs, diagnosis, provider network, remaining deductible, and the treatment performed. Not every hydration or wellness service is covered by health insurance. Services considered elective or not medically necessary may require self-payment.

Before scheduling, review the Baptist Health insurance page. You may also review the general WebTPA insurance information provided by IVTherapy2go.

Mobile IV Care Brought to You

IVTherapy2go allows eligible patients to receive IV care without making an additional trip to a medical facility. A healthcare professional will review your medical information to determine whether mobile IV treatment is appropriate and safe for you.

Depending on your medical needs and the provider’s clinical judgment, care may include hydration or other prescribed support. Every patient is evaluated individually, and treatment recommendations may differ.

The medical professional may decide that mobile IV care is not appropriate based on your symptoms, health history, vital signs, or the severity of your condition. When needed, you may be directed to an urgent care center, primary care office, or emergency room.

Mobile IV therapy is not a replacement for emergency medical care. Call 911 or visit the nearest emergency room for severe dehydration, chest pain, significant difficulty breathing, confusion, loss of consciousness, signs of a stroke, uncontrolled bleeding, or another serious condition.

What Will You Pay for Mobile IV Care?

Your Baptist Health plan may require a deductible, copay, coinsurance, non-covered service charge, or full payment for services that do not qualify for insurance coverage.

IVTherapy2go can collect and verify your insurance information, but WebTPA makes the final determination regarding eligibility, medical necessity, covered services, and claim payment. A benefit quote or cost estimate does not guarantee that the requested treatment will be covered.

Ask about both insurance billing and possible patient costs before treatment begins. For plan-specific questions, contact WebTPA Customer Service at (855) 318-1340 or visit the Baptist Health WebTPA portal.

Prior Authorization and Claim Information

Some medically necessary services may require prior authorization. Healthcare providers can submit authorization requests through Availity.

Baptist Health WebTPA claims may be submitted electronically using Payor ID 75261. Mailed claims should be sent to:

WebTPA
P.O. Box 99906
Grapevine, TX 76099-9706

Patients generally do not need to submit claims themselves when the healthcare provider files the claim. Contact WebTPA if you need help understanding a claim, Explanation of Benefits, or remaining patient responsibility.

Finding an In-Network Provider

Baptist Health uses the EHN Preferred Network. This network includes participating BSWQA providers, but not every BSWQA provider participates.

To search for an in-network provider, visit the Baptist Health WebTPA portal or contact the BSWQA Care Navigation Team at 1-844-279-7589.

A specialist referral requirement is not listed for these plans. Because individual benefits may differ, members should confirm referral and prior-authorization requirements with WebTPA before receiving specialty services.

Schedule Mobile IV Care

Receiving care in a familiar location can make the experience feel calmer and more manageable. IVTherapy2go is here to help you understand the scheduling process and determine whether mobile IV care may be appropriate for your needs.

When you are ready, book mobile IV care online or call (817) 508-8169. Have your Baptist Health WebTPA insurance card available when requesting benefit verification.