Mobile Hydration for EHN Members

Bridge Tower Properties IV Therapy

Mobile Hydration for EHN Members

Dehydration and illness can leave you feeling weak, exhausted, and unable to manage your usual routine. IVTherapy2go provides mobile hydration evaluations for medically appropriate situations, allowing eligible patients to receive professional care at home, work, or another approved location.

Bridge Tower Properties employees enrolled in Option 1 or Option 4 may be eligible for certain medically necessary services through participating EHN Preferred Network providers. Because IV coverage varies, members should confirm their benefits before scheduling treatment.

Visit the IVTherapy2go Website to learn more about mobile hydration services and eligible Texas service areas.

What Plans Are Available to Bridge Tower Properties Employees?

Bridge Tower Properties employees may be enrolled in one of the following medical plans:

• Option 1
• Option 4

Copays, deductibles, coinsurance, and other medical costs vary according to the member’s plan and the network status of the provider. Review your insurance card for the most accurate cost-sharing information.

The presence of an insurance card does not guarantee coverage or payment for IV therapy or related services.

Who Administers the Medical Plans?

Health Plans, Inc., commonly known as HPI, administers the Bridge Tower Properties medical plans.

HPI can assist members and providers with:

• Benefit verification
• Member eligibility
• Prior authorization requirements
• Claim-status questions
• Provider-network participation
• Copay and cost-sharing information

Call HPI Customer Service at (877) 734-6692 or visit the HPI Website for assistance.

What Network Does the Plan Use?

The Bridge Tower Properties plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in this particular network. Members should verify network participation before scheduling care.

To search for a participating provider:

• Visit the HPI Provider Search
• Call HPI at (855) 855-7455
• Contact BSWQA Care Navigation at 1-844-279-7589

Provide the member identification number shown on your insurance card and ask whether IVTherapy2go participates with your specific Bridge Tower Properties plan.

Can Bridge Tower Properties Employees Use IVTherapy2go?

Eligible employees and covered family members may request a medical evaluation to determine whether mobile IV hydration is safe and appropriate.

Depending on the patient’s symptoms, medical history, and clinical evaluation, IV hydration may be considered for concerns such as:

• Dehydration related to illness
• Fluid loss from vomiting or diarrhea
• Difficulty maintaining oral hydration
• Migraine-related dehydration
• Fatigue associated with dehydration
• Recovery support after certain illnesses
• Symptoms requiring evaluation before treatment

Every patient must be evaluated before receiving treatment. The medical professional may recommend oral hydration, laboratory testing, an in-person clinic visit, or emergency care instead of IV therapy.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, confusion, fainting, signs of a stroke, severe dehydration, uncontrolled vomiting, major trauma, or another life-threatening emergency.

Is IV Therapy Covered by Insurance?

Insurance coverage for IV therapy depends on the reason for treatment and the member’s specific benefits. Medically necessary services may be reviewed differently from elective hydration or wellness services.

Before receiving care, ask HPI:

• Is IV hydration a covered benefit?
• Is IVTherapy2go participating with my plan?
• Does the service require prior authorization?
• What medical-necessity guidelines apply?
• What copay, deductible, or coinsurance may apply?
• Are medications or supplies excluded?
• Will any part of the service be self-pay?

Elective or wellness-focused IV services may not be covered by insurance. Confirm your benefits before treatment to understand any possible out-of-pocket responsibility.

How Do I Verify My Benefits?

Call HPI Customer Service at (877) 734-6692 or visit the HPI Website before scheduling.

When calling, provide your member identification number and explain the type of service being requested. Write down the representative’s name, the date of the call, and the reference number for your records.

You may also contact BSWQA Care Navigation at 1-844-279-7589 for assistance finding a participating EHN Preferred Network provider.

Are Specialist Referrals Required?

The available Bridge Tower Properties plan information does not list a specific specialist-referral requirement.

Referral and authorization requirements may vary by plan, provider type, and service. Contact HPI before treatment if you are unsure whether a referral or prior authorization applies to the requested IV service.

What Should I Have Ready?

Before scheduling mobile hydration care, have the following information available:

• Your Bridge Tower Properties insurance card
• A photo identification card
• A list of current medications
• Known medication or food allergies
• Relevant medical conditions
• A description of your symptoms
• The date your symptoms began
• Any referral or authorization documents
• The address where care is requested

For assistance, call IVTherapy2go at (817) 508-8169.

Claims Information for Providers

Bridge Tower Properties claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should confirm current claim-submission instructions before sending a claim.

Hydration Care Delivered to You

IVTherapy2go is committed to making medically appropriate hydration care more convenient and comfortable. Our team evaluates each patient carefully and helps determine whether mobile IV therapy or another form of medical care is the safest next step.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information available so your benefits can be reviewed before treatment.