Professional IV Services Delivered to Your Location

BSW Employee Plan Mobile IV Care

When you are already feeling tired, unwell, or dehydrated, traveling to receive care may feel like an additional burden. Baylor Scott & White employees may be eligible to receive mobile IV services through IVTherapy2go.

IVTherapy2go brings professional IV care to homes, workplaces, hotels, and other approved locations within eligible Texas service areas. Visit the IVTherapy2go website to learn more about mobile services, or call (817) 508-8169 for assistance before scheduling.

Understanding Your Baylor Scott & White Employee Benefits

The Baylor Scott & White Employee Plan includes four primary plan types:

• SEQA Plan
• EQA Plan
• PPO Plan
• HDHP Plan

All four plans include eligible preventive care at no cost when plan requirements are met.

The SEQA and EQA plans use the BSW Premier HMO network as their first level of coverage. The PPO and HDHP plans may have different deductibles and cost-sharing amounts based on the provider’s network tier.

Coverage for IV services depends on your eligibility, medical needs, diagnosis, provider network, remaining deductible, and the treatment performed. Not every hydration or wellness service is covered by health insurance.

Before scheduling, review the Baylor Scott & White insurance page and have your current member ID card available.

SEQA and EQA Copays

For participating Tier 1 providers, the available plan information lists the following visit costs:

SEQA Plan

• Primary care visit: $10 copay
• Specialist visit: $40 copay

EQA Plan

• Primary care visit: $30 copay
• Specialist visit: $50 copay

These copays do not automatically apply to mobile IV services. Your responsibility depends on how the service is classified, whether it is medically necessary, the provider’s network status, and the benefits available under your individual plan.

PPO and HDHP members may be responsible for a deductible, copay, coinsurance, non-covered service charge, or full payment for services that do not qualify for insurance coverage.

Mobile IV Care Brought to You

IVTherapy2go allows eligible patients to receive IV care without making an additional trip to a medical facility. A healthcare professional will review your medical information to determine whether mobile IV treatment is appropriate and safe for you.

Depending on your medical needs and the provider’s clinical judgment, care may include hydration or other prescribed support. Every patient is evaluated individually, and treatment recommendations may differ.

The medical professional may determine that mobile IV care is not appropriate based on your symptoms, health history, vital signs, or the severity of your condition. When needed, you may be directed to an urgent care center, primary care office, or emergency room.

Mobile IV therapy is not a replacement for emergency medical care. Call 911 or visit the nearest emergency room for severe dehydration, chest pain, significant difficulty breathing, confusion, loss of consciousness, signs of a stroke, uncontrolled bleeding, or another serious condition.

What Will You Pay for Mobile IV Care?

Your financial responsibility depends on your plan, provider network, remaining deductible, medical necessity, and the services provided during your appointment.

IVTherapy2go can collect your insurance information and request benefit verification, but Baylor Scott & White Health Plan makes the final determination regarding eligibility, medical necessity, covered services, and claim payment. A benefit quote or cost estimate does not guarantee that the requested treatment will be covered.

Ask about both insurance billing and possible patient costs before treatment begins. For benefit and claim-status questions, contact Baylor Scott & White Health Plan Customer Service at (844) 843-3229, visit the BSW Health Plan member portal, or use the MyBSWHealth app.

Prior Authorization and Claim Information

Some medically necessary services may require prior authorization. Healthcare providers can use the BSW Health Plan provider portal, call (866) 384-3488, or fax the request to (800) 626-3042.

Electronic claims may be submitted through Availity using Payor ID 94999. Mailed claims should be sent to:

Baylor Scott & White Health Plan
Attn: Claims
P.O. Box 211342
Eagan, MN 55121-1342

Patients generally do not need to submit claims themselves when the healthcare provider files the claim.

Finding an In-Network Provider

The SEQA and EQA plans use the BSW Premier HMO network for Tier 1 care. PPO and HDHP members may have several network levels, with different costs depending on the participating provider selected.

To search for an in-network provider, visit the BSW Health Plan provider directory or contact the BSWQA Care Navigation Team at 1-844-279-7589.

A specialist referral requirement is not listed in the available plan information. Members should confirm referral and authorization requirements with Baylor Scott & White Health Plan before receiving specialty services.

Schedule Mobile IV Care

Receiving care in a familiar location can make the experience feel calmer and more manageable. IVTherapy2go is here to help you understand the scheduling process and determine whether mobile IV care may be appropriate for your needs.

When you are ready, book mobile IV care online or call (817) 508-8169. Have your current Baylor Scott & White Employee Plan insurance card available when requesting benefit verification.