Generous Benefits Members Explore Mobile IV Therapy Care

Silver 3000 Plan Guidance for IVTherapy2go™ Services

When you are feeling unwell, dehydrated, or low on energy, traveling to receive care may feel overwhelming. IVTherapy2go™ brings professionally administered IV therapy to eligible patients at home, work, or another approved Texas location.

Generous Benefits members enrolled in the Silver 3000 Plan may have access to participating providers through the EHN Preferred Network. However, IV therapy coverage depends on the treatment, medical necessity, current eligibility, network participation, and specific plan benefits.

Members should verify coverage with Level Health before requesting service.

What Does the Silver 3000 Plan Include?

According to the available plan information, the Generous Benefits Silver 3000 Plan includes:

• A $25 primary care copay

• A $50 specialist copay

These copays may not apply to mobile IV therapy. IV services may be subject to a deductible, coinsurance, prior authorization, medical-necessity review, or other plan requirements.

Some wellness-focused IV services may not be covered by insurance. When a service is not covered, the patient may be responsible for the full cost.

An insurance card does not guarantee coverage or payment. Level Health can explain how a requested IV service may be processed under your plan.

Can Generous Benefits Members Use IVTherapy2go?

Eligible Generous Benefits members may be able to request mobile IV therapy when medically appropriate and available in their service area.

IVTherapy2go services may support patients experiencing concerns such as:

• Dehydration

• Fluid loss from vomiting or diarrhea

• Difficulty maintaining adequate hydration

• Fatigue related to dehydration

• Recovery after a minor illness

• Provider-recommended hydration support

• Certain nutrient deficiencies when medically evaluated

• Other non-emergency concerns approved by the medical team

A clinical evaluation may be required before treatment. The medical team will determine whether mobile IV therapy is appropriate or if the patient needs an in-person examination, laboratory testing, or emergency care.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, severe dehydration, major trauma, or another life-threatening emergency.

Who Administers the Generous Benefits Plan?

Yuzu Health is listed as the third-party administrator for the Generous Benefits Silver 3000 Plan.

Level Health assists members and providers with:

• Eligibility verification

• Medical benefit questions

• IV therapy coverage

• Prior-authorization requirements

• Claim-status questions

• Copays, deductibles, and coinsurance

• Provider-network participation

Call Level Health at (203) 208-9898 or visit the Level Health Member Portal for assistance.

Have the member identification number from your insurance card and a description of the requested IV service available when calling.

How Do I Verify IV Therapy Benefits?

Before scheduling, contact Level Health at (203) 208-9898 and ask:

• Is mobile IV therapy covered under my Silver 3000 Plan?

• Does IVTherapy2go participate with my specific network?

• Is the requested IV treatment considered medically necessary?

• What deductible, copay, or coinsurance applies?

• Is prior authorization or precertification required?

• Are medications, vitamins, and IV supplies processed separately?

• Is laboratory testing required before treatment?

• Will I have a time-of-service responsibility?

• Are there service-area or location restrictions?

Request the representative’s name and a reference number. Keep this information with your records in case questions arise after the service.

For IVTherapy2go scheduling assistance, call (817) 508-8169.

Is Prior Authorization Required?

Prior authorization depends on the requested IV treatment and its medical purpose.

For medical precertification or prior-authorization assistance, call (800) 432-8421 before receiving a service that may require approval.

Authorization does not guarantee payment. Current eligibility, medical necessity, network status, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The Generous Benefits Silver 3000 Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that the provider and requested IV service participate with their specific plan.

To verify network participation:

• Visit the EHN Member Portal

• Call Level Health at (203) 208-9898

• Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested treatment, and service location when verifying coverage.

Are Specialist Referrals Required?

The available Silver 3000 Plan information does not list a general specialist-referral requirement.

A referral, prescription, clinical evaluation, or prior authorization may still be required for certain IV medications or medically necessary treatments. Contact Level Health before scheduling to confirm the requirements for the requested service.

How Should I Prepare for Mobile IV Therapy?

Before the appointment, prepare:

• Your Generous Benefits insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical conditions

• Recent laboratory results, when available

• Any prescription or provider order

• Prior-authorization information

• A description of your current symptoms

• The date your symptoms began

• A safe and comfortable area for treatment

Inform the medical team about pregnancy, heart disease, kidney disease, fluid restrictions, medication allergies, or any previous reaction to IV treatment.

Claims Information for Providers

Claims for the Generous Benefits Silver 3000 Plan may be submitted electronically using:

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify eligibility, medical necessity, authorization requirements, network participation, and current claim-submission instructions before providing treatment.

Mobile IV Care Delivered With Compassion

IVTherapy2go works to make professionally administered IV care more accessible for eligible patients across Texas. The medical team will review your health history, listen to your concerns, and determine whether mobile IV therapy is appropriate for your needs.

When you are ready, Check Availability or call (817) 508-8169. Please have your Generous Benefits insurance card available so your eligibility and benefits can be reviewed before treatment.