Grayson Collins Electric Members Explore Mobile IV Therapy

PPO Plan Guidance for IVTherapy2go™ Services Across Texas

When you feel unwell, dehydrated, or low on energy, traveling for care may feel overwhelming. IVTherapy2go™ brings professionally administered IV therapy to eligible patients at home, work, or another approved Texas location.

Grayson Collins Electric Cooperative employees enrolled in the PPO Plan may have access to participating providers through the EHN Preferred Network. IV therapy coverage depends on the requested treatment, medical necessity, eligibility, prior authorization, and plan requirements.

Members should verify their benefits with Boon-Chapman before requesting service.

What Does the Grayson Collins PPO Plan Include?

According to the available plan information, the Grayson Collins Electric Cooperative PPO Plan includes:

• A $0 copay for primary care visits

• A $0 copay for specialist visits

These copays may not apply to mobile IV therapy. IV treatment may be subject to a deductible, coinsurance, prior authorization, medical-necessity review, or other plan requirements.

Some wellness-focused IV services may not be covered by insurance. When a treatment is excluded from the plan, the patient may be responsible for its full cost.

An insurance card does not guarantee coverage or payment. Boon-Chapman can explain how a requested IV service may be processed under your plan.

Can Employees Use IVTherapy2go for Mobile Care?

Eligible Grayson Collins Electric Cooperative employees may be able to request mobile IV therapy when medically appropriate and available within their service area.

IVTherapy2go services may support patients experiencing concerns such as:

• Dehydration

• Fluid loss from vomiting or diarrhea

• Difficulty maintaining adequate hydration

• Fatigue related to dehydration

• Recovery following a minor illness

• Provider-recommended hydration support

• Certain nutrient deficiencies following medical evaluation

• Other non-emergency concerns approved by the medical team

A clinical evaluation may be required before treatment. The medical team will determine whether mobile IV therapy is appropriate or whether the patient needs an in-person examination, laboratory testing, imaging, or emergency care.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, severe dehydration, major trauma, or another life-threatening emergency.

Who Administers the Grayson Collins PPO Plan?

Boon-Chapman is the third-party administrator for the Grayson Collins Electric Cooperative PPO Plan.

Boon-Chapman can assist members and providers with:

• Eligibility verification

• IV therapy benefit questions

• Prior-authorization requirements

• Claim-status questions

• Deductibles and coinsurance

• Provider-network participation

Call Boon-Chapman at (800) 252-9653 or visit the Boon-Chapman Website. Its provider portal also supports eligibility, benefit, and claim-status inquiries.

Have the member identification number from your insurance card and a description of the requested IV service available when calling.

How Do I Verify IV Therapy Benefits?

Before scheduling, contact Boon-Chapman at (800) 252-9653 and ask:

• Is mobile IV therapy covered under my PPO Plan?

• Does IVTherapy2go participate with my specific network?

• Is the requested IV treatment considered medically necessary?

• What deductible, copay, or coinsurance applies?

• Is prior authorization or precertification required?

• Are IV medications, vitamins, and supplies processed separately?

• Is laboratory testing required before treatment?

• Will I have a time-of-service responsibility?

• Are there service-area or location restrictions?

Request the representative’s name and a reference number. Keep this information with your records in case questions arise after treatment.

For IVTherapy2go scheduling assistance, call (817) 508-8169.

Is Prior Authorization Required?

Prior authorization depends on the requested treatment and its medical purpose.

Members and providers should contact Boon-Chapman at (800) 252-9653 before receiving a service that may require approval. The Boon-Chapman Provider Portal can also be used to review eligibility, benefits, and claim information.

Authorization does not guarantee payment. Current eligibility, medical necessity, network participation, exclusions, and other plan requirements may affect how the claim is processed.

What Network Does the Plan Use?

The Grayson Collins Electric Cooperative PPO Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that the provider and requested IV service participate with their specific plan.

To verify network participation:

• Call Boon-Chapman at (800) 252-9653

• Use the Boon-Chapman member or provider resources

• Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested treatment, and service location when confirming participation.

Are Specialist Referrals Required?

The available Grayson Collins Electric Cooperative plan information does not list a general specialist-referral requirement.

A referral, prescription, clinical evaluation, or prior authorization may still be required for certain IV medications or medically necessary treatments. Contact Boon-Chapman before scheduling to confirm the requirements for the requested service.

How Should I Prepare for Mobile IV Therapy?

Before the appointment, prepare:

• Your Grayson Collins Electric Cooperative insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical conditions

• Recent laboratory results, when available

• Any prescription or provider order

• Prior-authorization information

• A description of your current symptoms

• The date your symptoms began

• A safe and comfortable area for treatment

Inform the medical team about pregnancy, heart disease, kidney disease, fluid restrictions, medication allergies, or any previous reaction to IV treatment.

Claims Information for Providers

Grayson Collins Electric Cooperative claims are administered through Boon-Chapman.

Electronic claims: Payor ID 74238

Mailed claims:

Boon-Chapman
P.O. Box 9201
Austin, TX 78766

Boon-Chapman’s official materials confirm the Austin mailing address and ZIP code. Providers should verify eligibility, medical necessity, authorization requirements, and current claim-submission instructions before providing treatment.

Mobile IV Care Delivered With Compassion

IVTherapy2go works to make professionally administered IV care more accessible for eligible patients across Texas. The medical team will review your health history, listen to your concerns, and determine whether mobile IV therapy is appropriate for your needs.

When you are ready, Check Availability or call (817) 508-8169. Please have your Grayson Collins Electric Cooperative insurance card available so your eligibility and benefits can be reviewed before treatment.