Hotchkiss Insurance Employees Access Mobile IV Care

Convenient In-Home Services with IVTherapy2go™

When dehydration or another health concern leaves you feeling unwell, traveling to a clinic may make an already difficult day feel more exhausting. IVTherapy2go™ brings eligible mobile IV services to patients at home, work, or another approved Texas location when clinically appropriate.

Hotchkiss Insurance Managers publicly describes its employee benefits as comprehensive. However, its current medical carrier, provider network, mobile IV benefits, and detailed plan requirements are not publicly listed. Employees should review their current insurance card and verify their specific benefits before requesting care.

Can Hotchkiss Insurance Managers Employees Use IVTherapy2go?

Eligible Hotchkiss Insurance Managers employees and covered family members may be able to use IVTherapy2go when a medical professional determines that mobile IV care is appropriate.

Services may support patients experiencing concerns such as:

• Mild to moderate dehydration
• Fluid loss associated with vomiting or diarrhea
• Difficulty maintaining oral hydration
• Migraine-related dehydration
• Recovery support following certain illnesses
• Clinically appropriate vitamin or nutrient therapy
• Other non-emergency concerns evaluated by the medical team

The requested service may not be appropriate for every patient. Treatment depends on the patient’s symptoms, medical history, current condition, vital signs, clinical assessment, and the medical professional’s judgment.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, fainting, confusion, signs of a stroke, severe dehydration, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Does Health Insurance Cover Mobile IV Therapy?

Insurance coverage for mobile IV care varies. Some plans may cover medically necessary IV treatment when eligibility, diagnosis, provider participation, and documentation requirements are met. Elective hydration, wellness infusions, vitamins, nutrients, convenience-related services, and certain supplies may be excluded or treated as self-pay services.

Before requesting an appointment, confirm:

• The name of your medical plan
• The insurance carrier or third-party administrator
• The provider network used by the plan
• Whether IVTherapy2go participates with your exact plan
• Whether mobile IV treatment is a covered benefit
• How the plan defines medical necessity
• Whether medications, nutrients, supplies, or laboratory testing are processed separately
• Whether prior authorization is required

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, plan exclusions, documentation, diagnosis, and the services provided may affect the member’s final responsibility.

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

How Do I Verify My IV Benefits?

Before requesting mobile IV care, call the member-services number printed on the back of your current insurance card. If the card lists both a medical administrator and a provider network, verify the service with the appropriate resource.

Ask the representative:

• Does IVTherapy2go participate with my specific Hotchkiss Insurance Managers plan?
• Is medically necessary mobile IV treatment covered?
• Are elective hydration or wellness infusions excluded?
• What copay, deductible, or coinsurance applies?
• Are medications, vitamins, nutrients, laboratory tests, and medical supplies billed separately?
• Is prior authorization required?
• Will I have a time-of-service responsibility?
• Are there service-area or provider-network restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when the insurance administrator processes the claim.

IVTherapy2go can collect your insurance information and help prepare for the appointment, but the carrier or plan administrator provides the official explanation of benefits.

What Information Should I Have Available?

When contacting the insurance plan or IVTherapy2go, have the following information ready:

• Member identification number
• Group number
• Patient’s full name and date of birth
• Subscriber’s name and date of birth
• Patient’s relationship to the subscriber
• Employer name: Hotchkiss Insurance Managers
• Front and back images of the current insurance card
• Reason for requesting IV care
• Patient’s current symptoms and medical history
• Requested service location

Using a current insurance card is important because carriers, networks, identification numbers, and plan requirements can change from one benefit year to another.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical plan and the requested IV service. Some plans may require approval for medications, infusions, supplies, laboratory testing, or treatment provided outside a traditional clinic or facility.

Call the member-services or prior-authorization number on the insurance card before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, diagnosis requirements, and other plan rules may affect how the claim is processed.

How Can I Confirm Network Participation?

Use the provider-directory website listed on your current insurance card or call the plan’s member-services department. Search for IVTherapy2go by name and confirm that mobile IV services are covered through your exact plan.

When speaking with a representative, provide:

• The employer name
• The exact medical-plan name
• The member identification number
• The requested IV service
• The location where care will be provided

A provider may participate with one network but not another. Confirm participation with the exact plan shown on your insurance card rather than relying only on the insurance company’s name.

What If the Service Is Not Covered?

If the insurance plan does not cover the requested IV service, ask IVTherapy2go about the self-pay cost before scheduling. The total may depend on the clinical evaluation, requested treatment, medications, vitamins, nutrients, supplies, and service location.

Do not assume that a wellness infusion is covered because the plan covers other medical care. Confirm the specific service and any expected patient responsibility in advance.

How Should I Prepare for My Mobile IV Visit?

Before your appointment, prepare:

• Your current Hotchkiss Insurance Managers medical insurance card
• A photo identification card
• A current medication list
• Known medication or food allergies
• Relevant medical records
• Recent laboratory or imaging results
• Any referral or authorization documents
• A description of your symptoms
• The date your symptoms began
• Information about recent fluid intake, vomiting, diarrhea, or fever

Please provide a safe, clean, well-lit area where the medical professional can complete the evaluation and treatment. Secure pets before the medical assistant arrives.

IVTherapy2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

The electronic payer identification number and claims mailing address should be confirmed from the member’s current insurance card. Providers should not submit a claim using information from an older card without verifying that it remains valid.

Before submitting a claim, verify:

• Current member eligibility
• Medical plan and group number
• Mobile IV benefits
• Medical-necessity requirements
• Provider-network participation
• Prior-authorization requirements
• Electronic payer identification number
• Current claims mailing address

For claim-status questions, contact the administrator using the provider-services number shown on the insurance card.

Mobile IV Care Brought to You

IVTherapy2go helps make clinically appropriate IV care easier to access when leaving home is difficult. The medical team will review your symptoms, determine whether mobile treatment is appropriate, and explain when in-person or emergency care may be safer.

Hotchkiss Insurance Managers employees can review the company’s publicly listed benefits on the Hotchkiss Insurance Careers Page. For specific medical-plan information, refer to your current benefit documents or contact the member-services number on your insurance card.

When you are ready, Request Mobile IV Care or call (817) 508-8169. Please have your insurance card available so your eligibility, benefits, network participation, and potential costs can be reviewed before the appointment.