Sana Benefits Members Access Mobile IV Therapy

Coverage Guidance for Convenient Texas Mobile Care

When you are not feeling your best, traveling to a clinic and waiting for treatment can add more stress to your day. IVTherapy2go® provides mobile healthcare services that bring licensed medical professionals to eligible patients at home, work, a hotel, or another approved location.

IVTherapy2go accepts Sana Benefits insurance for eligible medical services. However, Sana plans, employer benefits, provider networks, and cost-sharing requirements can vary. Patients should confirm coverage for the exact service they need before scheduling.

Does IVTherapy2go Accept Sana Benefits?

Yes. IVTherapy2go currently accepts Sana Benefits through its physician-services contractor, DK Physicians PLLC.

Acceptance of Sana Benefits does not mean that every treatment, medication, vitamin infusion, laboratory test, or mobile-service charge is automatically covered. Eligibility and coverage depend on the patient’s specific Sana plan and the medical service requested.

Before scheduling, confirm:

• That your Sana coverage is active

• Whether DK Physicians PLLC is in network

• Whether the requested service is a covered benefit

• Whether mobile or in-home care is covered

• Whether IV therapy requires medical necessity

• Whether prior authorization is required

• Whether a copay, deductible, or coinsurance applies

• Whether medications and IV ingredients are billed separately

• Whether laboratory testing has separate benefits

• Whether travel or convenience charges are excluded

The final coverage decision is made by Sana after the claim is reviewed and processed.

What Services May Be Available?

Depending on the patient’s medical needs, clinician recommendations, and insurance benefits, IVTherapy2go may provide services such as:

• Medical evaluation before IV treatment

• Hydration therapy

• Physician-recommended IV treatment

• Mobile nursing or paramedic services

• Telemedicine physician consultation

• Evaluation of dehydration-related symptoms

• Certain prescribed intravenous medications

• Laboratory review

• Follow-up instructions

• Referral to another level of care when necessary

Service availability depends on the patient’s symptoms, medical history, laboratory results, requested treatment, provider assessment, and location.

Not every wellness infusion or elective vitamin treatment is an insurance-covered medical service. Some treatments may be available only through self-pay. Patients should confirm coverage and pricing before treatment begins.

How Do I Verify My Sana Benefits?

Call the member-services number on your Sana insurance card before scheduling. Have the card available so the representative can identify your exact plan, employer group, and network.

Ask the Sana representative:

• Does DK Physicians PLLC participate with my plan?

• Are IVTherapy2go mobile services covered?

• Is mobile or in-home medical care a covered benefit?

• Is the medical evaluation covered?

• Is IV hydration covered when medically necessary?

• Are vitamins, medications, and IV ingredients covered?

• Are laboratory tests covered separately?

• Do I need prior authorization?

• Do I need a referral or physician order?

• What copay, deductible, or coinsurance applies?

• Are there exclusions for elective or wellness treatments?

• Is there a separate charge for travel or mobile service?

• What claims information should the provider use?

Write down the representative’s name, the date of the call, and the reference number for the benefit-verification conversation.

Why Does Medical Necessity Matter?

Insurance plans generally distinguish medically necessary care from elective wellness services.

A mobile IV treatment may be considered medically necessary when a qualified medical professional determines that the treatment is appropriate for a diagnosed condition or documented healthcare need. Coverage may depend on symptoms, medical history, examination findings, laboratory results, treatment orders, and Sana’s clinical policies.

Treatments requested only for general wellness, energy, athletic performance, beauty, convenience, or lifestyle purposes may not be covered—even when the provider accepts the patient’s insurance.

IVTherapy2go can review available information before treatment, but Sana makes the final claim determination.

Are Laboratory Tests Covered?

Laboratory testing may be required before certain IV treatments or medications can be administered safely. The need for testing depends on the requested service and the patient’s medical history.

Before completing laboratory work, ask:

• Is the laboratory in my Sana network?

• Is the ordered test covered?

• Does the laboratory require prior authorization?

• Will the test apply to my deductible?

• Is there a preferred laboratory I must use?

• Are mobile specimen-collection charges covered?

• Will I receive a separate laboratory bill?

Coverage for the medical visit does not automatically mean that every laboratory test is covered at the same amount.

Is Prior Authorization Required?

Some services may require approval from Sana before treatment. Routine evaluations may not require authorization, while medications, repeated treatments, laboratory testing, or specialized infusions may have additional requirements.

Ask about authorization before receiving nonemergency treatment. If authorization is required, confirm:

• Who must submit the request

• Which records or laboratory results are needed

• Whether a physician order is required

• How long the review may take

• How many treatments are approved

• When the authorization expires

• Whether approval applies to the medication and administration

Prior authorization is not a guarantee of payment. Eligibility, network participation, medical necessity, plan exclusions, and claim processing can still affect the final amount owed.

What Should I Expect During a Mobile Appointment?

A licensed medical professional travels to the approved location and reviews the patient’s condition before beginning treatment.

The appointment may include:

1. Confirming the patient’s identity and insurance information

2. Reviewing symptoms, medical history, medications, and allergies

3. Checking vital signs

4. Completing or coordinating a physician consultation

5. Reviewing relevant laboratory results

6. Confirming that the requested treatment is medically appropriate

7. Preparing and administering the IV

8. Monitoring the patient during treatment

9. Providing aftercare and follow-up instructions

Treatment will not proceed if the clinical team determines that mobile IV therapy is unsafe or that the patient needs emergency or facility-based care.

Where Is Mobile Care Available?

IVTherapy2go serves supported communities throughout Texas, with a particular focus on:

• Dallas–Fort Worth

• Austin and surrounding communities

• San Antonio and surrounding communities

Additional service areas may include:

• Arlington

• Farmers Branch

• Brownwood

• Houston

• El Paso

• Other supported Texas communities

Availability can vary based on the patient’s address, requested service, staffing, medical needs, and travel distance. Call IVTherapy2go before scheduling to confirm service at your exact location.

What Should I Have Ready?

Before contacting IVTherapy2go, prepare:

• Your current Sana Benefits insurance card

• A government-issued photo ID

• Your employer or group name

• A list of medications and supplements

• Known allergies

• Relevant medical conditions

• Recent laboratory results

• Physician orders, when applicable

• Prior-authorization information

• Your preferred appointment address

• A payment method for non-covered costs

• Your benefit-verification reference number

Providing complete information can help the team review your request and determine the appropriate next step.

Will I Have Out-of-Pocket Costs?

Possibly. Member responsibility can depend on:

• Copayments

• Remaining deductible

• Coinsurance

• Network status

• Medical necessity

• Covered and excluded services

• Laboratory charges

• Medication or supply charges

• Mobile-service fees

• Travel charges

• Prior-authorization requirements

• How Sana processes the completed claim

If an estimated amount is collected before or during the appointment, the final balance may change after Sana processes the claim.

Payment for copays, deductibles, and non-covered services remains the patient’s responsibility. Ask for an estimate and confirm which parts of the appointment may be billed separately.

Understanding the Explanation of Benefits

After the claim is processed, Sana may send an Explanation of Benefits, commonly called an EOB. An EOB is not necessarily a bill.

Review it for:

• The service submitted

• The amount billed

• Sana’s allowed amount

• Any network adjustment

• The amount paid by the plan

• The amount applied to your deductible

• Copay or coinsurance

• Denied or excluded services

• Your estimated responsibility

Compare the EOB with any bill you receive. Contact Sana and the billing team if the documents do not match or if you believe a service was processed incorrectly.

When Should You Seek Emergency Care?

Mobile IV therapy is not a replacement for emergency treatment.

Call 911 or go to the nearest emergency department for:

• Chest pain

• Severe breathing difficulty

• Signs of a stroke

• Loss of consciousness

• Uncontrolled bleeding

• Severe dehydration with confusion or fainting

• A serious allergic reaction

• Major trauma

• Another potentially life-threatening condition

The IVTherapy2go medical team may recommend emergency or facility-based care if the patient’s symptoms cannot be safely treated through a mobile visit.

Schedule With Your Sana Benefits

If you have Sana Benefits, IVTherapy2go can collect your insurance information and help review your available benefits before the appointment. Sana provides the final confirmation of coverage, network status, authorization requirements, and member costs.

Visit the IVTherapy2go Sana Benefits page, explore available IV therapies, or call (817) 508-8169 for scheduling and insurance-verification assistance.

Have your Sana insurance card, requested service, recent medical information, and appointment address ready when you call. This information can help the team determine whether the service may be covered or whether self-pay arrangements should be discussed before treatment.