Senox Corporation Employees Access Mobile IV Therapy

Mobile Hydration Support with IVTherapy2go™ Insurance Benefits

When dehydration or another medical concern leaves you feeling unwell, traveling to an infusion center may feel difficult. IVTherapy2go™ brings medically appropriate hydration and infusion services to eligible patients at their Texas home, workplace, hotel, or another approved location.

Senox Corporation employees and covered family members may be able to use their employer-sponsored medical benefits for certain IV services. Coverage depends on the medical reason for treatment, the prescribed therapy, network participation, and the member’s specific health plan.

What Medical Plan Is Available?

The exact Senox Corporation medical plan name, administrator, infusion benefits, copays, deductibles, coinsurance, and out-of-pocket costs should be confirmed using the insurance card and current benefit documents.

Review the front and back of the card for:

• Insurance company or plan administrator

• Medical plan and network name

• Member and group identification numbers

• Infusion or hydration benefits

• Deductible and coinsurance

• Member-services telephone number

• Provider-search website

• Prior-authorization requirements

• Claims-submission information

Insurance plans may process the professional visit, IV fluids, medications, supplies, laboratory testing, and follow-up services separately.

An insurance card does not guarantee coverage or payment. The member’s final responsibility may depend on eligibility, medical necessity, network participation, deductible status, prior authorization, plan exclusions, and the services provided.

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

Can Senox Employees Use IVTherapy2go?

Eligible Senox Corporation employees and covered dependents may be able to use IVTherapy2go when hydration or infusion therapy is medically appropriate.

Services may be considered for concerns such as:

• Dehydration

• Fluid loss related to vomiting or diarrhea

• Difficulty maintaining oral hydration

• Certain migraine-related symptoms

• Recovery support following an illness

• Provider-ordered vitamin replacement

• Provider-ordered iron therapy

• Certain prescribed medications

• Other medically appropriate infusion needs

A medical evaluation may be required before treatment. The medical professional will review the patient’s symptoms, medical history, medications, allergies, and treatment request to determine whether mobile IV therapy is appropriate.

Some patients may require laboratory testing, an in-person examination, an infusion center, or emergency care instead of mobile treatment.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, severe dehydration, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Are Wellness IV Services Covered by Insurance?

Insurance plans generally review IV therapy based on medical necessity. Hydration or infusion services requested only for general wellness, energy, athletic recovery, or convenience may not be covered.

Before scheduling, ask the plan administrator whether the requested service is considered:

• Medically necessary hydration

• A covered infusion service

• A prescription benefit

• A medical benefit

• An excluded wellness service

• A service requiring prior authorization

If the plan does not cover the requested treatment, the patient may be responsible for the full cost.

How Do I Verify My IV Therapy Benefits?

Before booking, call the member-services number on your Senox Corporation insurance card and ask:

• Does IVTherapy2go participate with my medical plan?

• Is mobile IV hydration covered?

• Are home, workplace, or hotel infusion visits covered?

• Does the requested treatment require medical necessity documentation?

• Is a prescription or provider order required?

• What copay, deductible, or coinsurance applies?

• Are IV fluids, medications, and supplies billed separately?

• Is prior authorization required?

• Are laboratory tests required before treatment?

• Will I have a time-of-service responsibility?

Provide the representative with the requested service or medication name whenever possible. Write down the representative’s name, the date of the call, and the reference number provided.

IVTherapy2go can collect the patient’s insurance information and review available benefits. However, the health plan provides the official explanation of benefits, and final coverage is determined after the claim is processed.

Is Prior Authorization Required?

Certain hydration and infusion services may require approval before treatment.

Prior authorization may depend on:

• The patient’s diagnosis

• Medical-necessity requirements

• The requested medication or solution

• The treatment location

• Previous treatments

• Laboratory results

• Step-therapy requirements

• Provider-network participation

Ask the plan administrator whether prior authorization is required specifically for mobile or home-based infusion services.

Authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other rules may still affect the claim.

How Do I Confirm Network Participation?

Provider networks may vary between medical plans offered by the same employer. Before receiving treatment, confirm that IVTherapy2go and the treating medical professional participate with your exact Senox Corporation plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for IVTherapy2go

• Confirm mobile or home-infusion participation

• Verify the treating provider’s participation

• Ask whether the medication or supplies use a separate network

• Confirm benefits for the requested treatment

Provide the employer name, plan name, member identification number, requested therapy, and service address when confirming participation.

Is a Prescription or Provider Order Required?

Some IV services require a prescription, provider order, supporting diagnosis, or recent laboratory results.

Requirements may vary based on:

• The requested treatment

• The medication being administered

• The patient’s medical history

• The insurance plan

• The treatment frequency

• Medical-necessity guidelines

Do not assume that a previous prescription or authorization is still valid. Confirm current requirements before each new treatment series.

The medical professional may postpone or decline treatment when necessary information is unavailable or when mobile IV therapy is not medically appropriate.

What Should I Prepare Before the Appointment?

Have the following information available:

• Senox Corporation insurance card

• Photo identification

• Current medication list

• Medication and food allergies

• Relevant medical history

• Recent laboratory results

• Provider order or prescription

• Prior-authorization documents

• A description of current symptoms

• Previous infusion information

• Preferred pharmacy information

• Benefit-verification reference number

• Requested service address

Providing complete information can help the medical team review whether treatment is safe and appropriate before arriving.

What Should I Expect During a Mobile Visit?

After booking, the patient will receive an estimated arrival window. A medical assistant may send a text message when the care team is on the way.

Prepare a clean, well-lit area with a comfortable place to sit or recline. Please secure pets before the team arrives.

The medical professional may:

• Review symptoms and medical history

• Check medications and allergies

• Measure vital signs

• Review provider orders or laboratory results

• Explain the proposed treatment

• Monitor the patient during the infusion

• Provide aftercare instructions

• Recommend follow-up or a higher level of care

Treatment is provided only when the medical professional determines that it is appropriate and safe.

Claims Information for Providers

Claims should be submitted using the information connected to the member’s exact Senox Corporation medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan and network name

• Hydration or infusion benefits

• Medication coverage

• Provider participation

• Prior-authorization requirements

• Medical-necessity documentation

• Timely filing limits

Providers should not use claims information from another employer or medical plan. Current submission instructions should be confirmed using the insurance card or the plan administrator.

After the claim is processed, the member may receive an explanation of benefits. This document is not a bill. It explains how the claim was reviewed, what the plan paid, and what amount may be the member’s responsibility.

Compassionate IV Care Brought to Your Location

IVTherapy2go helps eligible patients receive medically appropriate hydration and infusion support without making an unnecessary trip while feeling unwell. The medical team will review your needs, explain the proposed care, and determine whether mobile treatment is suitable.

Visit IVTherapy2go or call (817) 508-8169 for scheduling and insurance-verification assistance.

When you are ready, request a mobile IV therapy appointment at your Texas home, workplace, hotel, or another approved location. Please have your Senox Corporation insurance card, medication list, provider order, and any available authorization documents ready for review.