Whole Foods Market Employees Access Mobile IV Therapy

Insurance Benefit Guidance for Convenient Texas Hydration Care

When you are feeling dehydrated, nauseated, or unwell, traveling to a clinic may feel especially difficult. IVTherapy2go™ provides professional mobile IV services for eligible adult patients in approved Texas service areas.

Whole Foods Market employees and covered family members may be able to use their employer-sponsored medical benefits for medically appropriate IV therapy. Coverage is not guaranteed and depends on the selected medical plan, current eligibility, medical necessity, provider-network participation, authorization requirements, and the service provided.

What Medical Plans Does Whole Foods Market Offer?

Whole Foods Market’s official 2026 benefits information lists four medical plans:

• Whole Health Plan

• National Choice Plan

• National Select Plan

• Surest Plan

Each plan uses a different provider network and cost-sharing structure. Whole Foods Market advises employees to rely on their official plan documents because those documents govern their individual benefits.

Employees should review the front and back of their current insurance card for:

• Medical plan name

• Member and group identification numbers

• Provider network

• Deductible and coinsurance

• Member-services telephone number

• Provider-search website

• Prior-authorization requirements

• Claims-submission information

IV hydration may not use the same benefit as a primary care or urgent care appointment. The house call, medical evaluation, telemedicine consultation, medications, IV fluids, supplies, laboratory testing, and additional treatments may be processed separately.

Can Whole Foods Market Employees Use IVTherapy2go?

Eligible Whole Foods Market employees and covered adult family members may be able to request a mobile IV visit for medically appropriate hydration or treatment.

Depending on the patient’s symptoms, medical history, current medications, and clinical screening, mobile IV care may be considered for concerns such as:

• Dehydration

• Nausea or vomiting

• Migraine-related symptoms

• Fluid loss associated with illness

• Difficulty maintaining oral hydration

• Certain physician-directed treatments

• Other eligible medical concerns

IVTherapy2go currently limits treatment to patients between 18 and 65 years of age. Every patient must complete a medical form and clinical screening before treatment begins.

Requesting an appointment does not mean IV therapy will automatically be provided. The medical team must determine whether the requested service is clinically appropriate and safe for the patient.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, severe dehydration, major trauma, or another potentially life-threatening emergency.

What Is Included in a Mobile IV Visit?

An eligible IVTherapy2go visit may include:

• A mobile visit from a paramedic, LVN, or RN

• A telemedicine consultation with a medical professional

• Review of symptoms and medical history

• Review of medications and allergies

• Clinical screening

• Vital-sign assessment

• The approved IV infusion

• Monitoring during treatment

• Follow-up and safety instructions

The exact services provided depend on the patient’s medical needs and the clinical professional’s assessment.

IVTherapy2go explains that certain medically appropriate IV packages may qualify for insurance billing, but the patient’s responsibility depends on the individual plan and level of care provided.

Is Mobile IV Therapy Covered by Insurance?

Coverage must be verified for the individual patient and requested treatment.

A medical plan may participate with IVTherapy2go while excluding a particular infusion, medication, supply, or place of service. Coverage can also depend on whether the service is considered medically necessary.

Before scheduling, contact the member-services number on your Whole Foods Market insurance card and ask:

• Does IVTherapy2go participate with my medical plan?

• Is the treating medical professional in network?

• Are mobile IV therapy services covered?

• Is care provided at my home or workplace covered?

• Is the telemedicine consultation billed separately?

• Are IV fluids, medications, and supplies billed separately?

• Does my deductible or coinsurance apply?

• Is prior authorization required?

• Is a referral or medical order required?

• Are there treatment or diagnosis restrictions?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

IVTherapy2go can collect your insurance information and assist with benefit verification. However, the health plan provides the official explanation of benefits, and final coverage is determined after the claim is processed.

Employees can also review the IVTherapy2go insurance information before scheduling.

What Should Whole Health Plan Members Confirm?

The Whole Health Plan is available in selected markets and includes two network tiers.

The Preferred Tier uses Employers Health Network, a local network of participating providers, clinics, and hospitals. The Expanded Tier uses Aetna Signature Administrators. WebTPA administers claims for both tiers.

Whole Health Plan members should confirm:

• Whether IVTherapy2go participates with Employers Health Network

• Whether the treating medical professional participates

• Whether Aetna Signature Administrators applies

• Which network tier will process the service

• Whether mobile IV care is an eligible place of service

• Whether the requested infusion is covered

• What deductible or coinsurance may apply

• Whether prior authorization is required

Whole Health Plan members can contact a Health Resource Coordinator at (844) 380-4554 for help with provider searches, appointments, benefit questions, and billing concerns.

What Should National Choice Members Confirm?

The National Choice Plan uses a national Blue Cross Blue Shield of Texas provider network.

National Choice members should verify the participation of IVTherapy2go and the medical professionals involved in the visit. Members should also confirm how the plan processes mobile medical services, IV fluids, medications, and supplies.

The member’s financial responsibility may depend on:

• Provider-network participation

• Medical necessity

• Place of service

• Deductible progress

• Coinsurance

• Medication coverage

• Authorization requirements

• Services provided during the visit

Use the provider-search website connected to your exact plan or call the member-services number on your insurance card.

What Should National Select Members Confirm?

The National Select Plan also uses a Blue Cross Blue Shield of Texas network. However, its deductible, cost-sharing structure, and health-funding arrangement differ from those of the National Choice Plan.

National Select members should ask:

• Is IVTherapy2go in network?

• Are the treating medical professionals in network?

• Is mobile IV therapy a covered benefit?

• Does my deductible apply?

• Is there a copay or coinsurance?

• Are IV fluids and medications processed separately?

• Is prior authorization required?

• Is a physician order required?

• Are there place-of-service restrictions?

Confirm the complete medical-plan name printed on your insurance card before requesting verification.

What Should Surest Members Confirm?

The Surest Plan uses a UnitedHealthcare provider network and generally allows members to review applicable copays through the Surest app before receiving care.

Surest members should search for IVTherapy2go and the treating medical professional. Because mobile IV services may not appear under a standard office-visit category, contact Surest member services if the requested service is not displayed clearly.

Ask the representative to confirm:

• Provider-network participation

• Mobile IV therapy coverage

• The applicable copay

• Medication and supply coverage

• Medical-necessity requirements

• Prior-authorization requirements

• Place-of-service restrictions

A provider listing or displayed copay does not guarantee final claim payment.

Is Prior Authorization Required?

Prior authorization depends on the medical plan, diagnosis, requested infusion, medications, and place of service.

Members should ask whether authorization is required for:

• The mobile medical visit

• The telemedicine consultation

• IV hydration

• IV medications

• Injectable medications

• Laboratory testing

• Repeat treatments

• Physician-directed therapy

• Medical supplies

If authorization is required, ask who must submit the request and what clinical records are needed.

Prior authorization does not guarantee coverage or payment. Eligibility, medical necessity, provider participation, plan exclusions, and other benefit rules may affect the final claim decision.

Is a Referral or Medical Order Required?

Some Whole Foods Market medical plans may require a referral, prescription, or medical order before covering IV therapy.

Ask the plan administrator:

• Is a primary care referral required?

• Is a physician order required?

• Must a specific diagnosis be documented?

• Must oral hydration be attempted first?

• Are repeat treatments covered?

• Are there medication-specific requirements?

The IVTherapy2go medical team will also review whether the requested treatment is clinically appropriate.

How Should I Prepare for My Mobile IV Visit?

Before your appointment, prepare:

• Your current Whole Foods Market insurance card

• A valid photo identification

• A current medication list

• Known medication and food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Information about recent illnesses or treatments

• Your benefit-verification reference number

• Questions for the medical professional

Drink fluids if you can safely do so unless a medical professional has given you different instructions.

Choose a clean, comfortable area with enough space for the medical professional and equipment. Keep children and other household distractions away from the treatment area when possible. Pets must be secured before the medical team arrives.

Tell the medical team if you have:

• Heart disease

• Kidney disease

• Liver disease

• High blood pressure

• A history of fluid restrictions

• A history of difficult IV access

• Medication or adhesive allergies

• A recent hospitalization

• Pregnancy or possible pregnancy

• New or worsening symptoms

This information helps the team determine whether mobile IV therapy is appropriate.

What Happens During the Visit?

The medical team will review your medical form, symptoms, medications, allergies, and relevant health history. Your vital signs may be checked before treatment begins.

A medical professional will determine whether IV therapy is appropriate. If treatment is approved, the clinical team will prepare the infusion, place the IV, and monitor you during the visit.

Treatment may be delayed, changed, or declined if the screening identifies a safety concern. The medical team may recommend:

• Oral hydration

• A primary care appointment

• An urgent care visit

• Laboratory testing

• An emergency department evaluation

• Follow-up with another medical professional

The goal is to recommend the level of care that best fits the patient’s current medical needs.

How Are Claims Handled?

Claims must be submitted using the information connected to the employee’s exact Whole Foods Market medical plan.

Providers should verify:

• Current member eligibility

• Medical plan and network name

• Group and member identification numbers

• Electronic payer identification number

• Claims mailing address

• Mobile IV therapy benefits

• Provider-network participation

• Medical-necessity requirements

• Prior-authorization requirements

• Referral or physician-order requirements

• Timely filing limits

Whole Health Plan claims are administered by WebTPA. Other Whole Foods Market plans may use different claims administrators and submission instructions.

Providers should not use claims information associated with another employee, medical plan, or previous benefit year.

After the claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains how the health plan reviewed the claim, what the plan paid, and what amount may be the member’s responsibility.

Professional Mobile IV Care Across Texas

IVTherapy2go helps eligible adult patients receive professional hydration care at home, work, or another approved Texas location. The medical team will listen to your concerns, review your health information, and determine whether mobile IV therapy is an appropriate next step.

Insurance coverage is not guaranteed. Benefits depend on the patient’s medical plan, current eligibility, medical necessity, provider participation, authorization requirements, and the services provided.

To get started, check IVTherapy2go availability or call (817) 508-8169.

Please have your Whole Foods Market insurance card available so your benefits, provider-network participation, and coverage for the requested IV service can be reviewed before the appointment.